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FAQ

FREQUENTLY ASKED QUESTIONS

wood floor supplier installation timber flooring south africa timber wood

uestion

I’ve had a quotation for XYZ brand of laminated flooring. Is it any good?

wood floor supplier installation timber flooring south africa timber wood

nswer

This is by far the most frequently asked question (after “How much is your laminated flooring?”) and the most difficult to answer.

We obviously recommend the ranges that we supply as we have spent many years ensuring that we have good quality, reasonably priced, products.


wood floor supplier installation timber flooring south africa timber wood

uestion

Can you send someone to show me samples and measure up for a quotation?

wood floor supplier installation timber flooring south africa timber wood

nswer

With pleasure! We would, however, recommend that you visit our showrooms first as we have a wide range of products which would be impossible for our installer to carry.

If you would like to install your own flooring or decking we will provide as much help and advice, free of charge, as you might need to install any products purchased from us.


wood floor supplier installation timber flooring south africa timber wood

uestion

Can I have samples to take home?

wood floor supplier installation timber flooring south africa timber wood

nswer

Unfortunately, due to the overwhelming demand for samples and the costs incurred, we regretfully are no longer able to supply samples.

We can supply you with catalogues and brochures with pleasure and if we have offcuts available you are more than welcome to take them as samples.


wood floor supplier installation timber flooring south africa timber wood

uestion

How do I look after my laminated/veneered/solid timber floors?

wood floor supplier installation timber flooring south africa timber wood

nswer

Although the basic maintenance of all three types of floors is essentially the same i.e. dry cleaning by sweeping and vacuuming and the use of flooring mops and cleaners only when required, it is always advisable to obtain advice from your Supplier or Installer relating to the specific product.

How you look after your flooring may affect the terms of your guarantee. When in doubt – ask! Any reliable, reputable Installer or Supplier will be able to give you the advice and supply you with the correct maintenance equipment and cleaners.


wood floor supplier installation timber flooring south africa timber wood

uestion

I’ve got a problem with my floor and the Installer claims that it’s a product fault!

wood floor supplier installation timber flooring south africa timber wood

nswer

If you are having problems with the Installer it is probably best to try and contact the Importer (assuming that they are not the same company!). The Importer is the manufacturer’s representative and any reputable company will go out of their way to ensure that you are a satisfied client..

Ask the Importer to come and inspect the floor to determine whether it is in fact an installation or a product problem.

If you are still not happy with the outcome , we suggest contacting the South African Wood and Laminate Flooring Association (SAWLFA) who can arrange for an impartial inspection and report (at a reasonable fee).

Once you have the report you can then take whatever steps might be necessary.

“Prevention is better than cure” - make sure that you deal with reputable Suppliers and Installers. Don’t buy on price alone!


wood floor supplier installation timber flooring south africa timber wood

uestion

How do I find a reliable Installer or Supplier?

wood floor supplier installation timber flooring south africa timber wood

nswer

Check! Check! And Check! again.
Ask for references and check on them.

Ask to see previous jobs and check on them.

Ask if they have the correct installation equipment (moisture meters, etc.) and check on it.

For an in-depth guide on choosing your flooring, supplier and installer we suggest obtaining a copy of the eBook The Timber Classics Guide to choosing Laminated, Veneered and Solid Timber Flooring from www.timberclassics.co.za



wood floor supplier installation timber flooring south africa timber wood

uestion

Why give your property wood floors?

wood floor supplier installation timber flooring south africa timber wood

nswer

Since you are reading this, you probably do not need to be reminded how beautiful wood is - its warm colours, richness of grain, healthy sheen.

But wood floors are not only gorgeous; they are healthy, hard-wearing and warm (wood is a natural insulator.) A wood floor can make a room seem bigger, lighter and more impressive - all factors that can give a house character and, according to estate agents, make it more saleable.



wood floor supplier installation timber flooring south africa timber wood

uestion

Why are wood floors healthier?

wood floor supplier installation timber flooring south africa timber wood

nswer

Wood is a natural material and wood oils often have a strongly anti-bacterial action. Wood floors, unlike carpets, do not trap and accumulate concentrations of harmful chemicals and fumes, nor do they become homes for unpleasant parasites.

Greenpeace and other environmental bodies recommend that in the interests of family health, consumers should seriously consider switching from carpet to wood floors.

All carpets harbour microscopic dust-mites, whose dung when breathed in has been shown to exacerbate asthma and to trigger allergies. Estimates place the number of dust mites in one square metre of typical British household carpet at between 10,000 to 100,000. Carpets also contain pet allergens, faeces and urine, flea and lice eggs, traces of excreta trodden in from the garden, and high concentrations of toxic dust.

The New Scientist reported recently:
"A typical sample of household carpet dust sent to an environmental lab would ring alarm bells for high concentrations of heavy metals such as lead, cadmium and mercury, polycyclic aromatic hydrocarbons (PAHs), pesticides and polychlorinated biphenols (PCBs)," according to tests carried out by the United States Environmental Protection Agency, (Source: New Scientist, 28 June 2001).

A house with wooden floors and rugs will contain only a tenth as much dust as a carpeted house.


wood floor supplier installation timber flooring south africa timber wood

uestion

How long will my wood floor last?

wood floor supplier installation timber flooring south africa timber wood

nswer

Correctly fitted and maintained a solid wood floor will last a lifetime, but correct fitting is crucial.


wood floor supplier installation timber flooring south africa timber wood

uestion

What different patterns of floor can I have?

wood floor supplier installation timber flooring south africa timber wood

nswer

Both these types of floor are available in the form of Planks (long wide sections, like floorboards), Strip (shorter lengths running in the same direction) or patterns such as herringbone and basket weave. Special effects are created by combining patterns and woods. You can also have a one-off specially designed floor. Most floors can be offered with a decorative border, either of a pattern or in a contrasting colour or wood. Go to a showroom to see these floors rather than judge from pictures.


wood floor supplier installation timber flooring south africa timber wood

uestion

Are 'laminated' floors made of real wood?

wood floor supplier installation timber flooring south africa timber wood

nswer

Most floors calling themselves 'laminated' are just photographs of wood grain on plastic, mounted on MDF. Confusion can sometimes arise with Real wood laminate floors, which have a top layer of real hardwood - a method of construction sometimes called laminate because it is in layers. If you want a real wood floor, be careful that you're not just buying a photograph of one. The difference isn't always obvious, but it can be a costly mistake.


wood floor supplier installation timber flooring south africa timber wood

uestion

But aren't laminated floor cheaper than real wood?

wood floor supplier installation timber flooring south africa timber wood

nswer

Laminate floors may cost less initially than real wood floors, but they will not last and are easily damaged. A laminate floor has a top layer not of real wood, but of plastic imprinted with a photographic image of wood grain. It will fade in the light and whereas it has a strong scratch resistance, it is non-repairable if a scratch does happen. A real wood floor, whether solid or real wood laminate, can be sanded and sealed.

Plastic laminates are mounted on MDF and/or HDF board made of compressed wood fibres. No glue is applied. If exposed to humidity, fibreboard will expand and will not revert to its original flatness once it dries out (which a wood floor will do). Also, please bear in mind that buying a real hardwood floor may cost you as little as 20-25% more than a laminate floor.


wood floor supplier installation timber flooring south africa timber wood

uestion

What are the different grades of wood floor?

wood floor supplier installation timber flooring south africa timber wood

nswer

Three grades relate to the floors visual appearance only and not to quality. Select is the highest grade. It is knot-free, giving floors with uniform colour and texture. These floors command the highest prices, but some people find them monotonous. The cheapest grade is Rustic, where there may be small knots and colour variations in the wood. This can make for a lively, interesting floor full of character and in no ways impairs the quality. It depends what effect you want. Please make sure you go to the showroom and look for yourself before deciding.


wood floor supplier installation timber flooring south africa timber wood

uestion

What are oiled, oiled-and-waxed and lacquer finishes? Which should I choose?

wood floor supplier installation timber flooring south africa timber wood

nswer

Most wood floors sold in Britain have a lacquer finish (in most cases an acrylic lacquer or varnish). Lacquer gives the floor a sheen. It is smooth, hard-wearing and easy to keep clean -- it's a quick wipe with a dampened mop. Oiled and oiled-and-waxed floors are quite new in the UK, but are proving popular. They are sealed with a mixture of wood-oil and wax. With an oiled floor the oil is impregnated into the top-layer. An oiled-and-waxed finish is an oiled floor on top of which is a wax finish for added protection. The effect is a subtler sheen than the high gloss of lacquer-varnished floors.


wood floor supplier installation timber flooring south africa timber wood

uestion

Is an oiled floor harder work than a lacquered floor?

wood floor supplier installation timber flooring south africa timber wood

nswer

A little. Although oiled and oiled-and-waxed floors will not attract dirt and are easy to clean in the same way as a lacquered floor, with a damp mop, they will need to be oiled occasionally, and a waxed floor will need to be waxed. This however does not take long and need not be done more than once in four months. Buy your floor from a supplier who can offer you a non-chemical oil to maintain it.

The big advantage with oiled floors is it can look like a new floor forever. If you have a scratch you can sand it away with a small piece of sandpaper and apply new oil. With a lacquered floor you wold need to sand and lacquer the whole floor.


wood floor supplier installation timber flooring south africa timber wood

uestion

Which timbers are best for halls and areas getting a lot of wear?

wood floor supplier installation timber flooring south africa timber wood

nswer

Choose a hard hardwood. Of the most popular timbers maple is hardest, with ash, beech, oak following respectively. Do not use softwoods like pine or spruce. If your hall leads to entrance door, we recommend you install a matt well to remove any grit from under your shoes.


wood floor supplier installation timber flooring south africa timber wood

uestion

What types of wood floors are best for kitchens, bathrooms and conservatories?

wood floor supplier installation timber flooring south africa timber wood

nswer

Humidity is the big enemy of wood floors. Do not install a wood floor in a wet bathroom, i.e. where a lot of showering and bathing takes place. In rooms where there is a risk of some humidity, or where the temperature can fluctuate a lot, choose a real wood laminate floor.

If you want a wood floor in a conservatory we recommend you to keep the conservatory heated during the winter to avoid humidity building up. Never turn the heating up suddenly from low to full blast. Instead, gradually increase the temperature over 2-3 days to allow the floor acclimatize in order to avoid movements in the floor.


wood floor supplier installation timber flooring south africa timber wood

uestion

Are wood floors noisy in upstairs rooms?

wood floor supplier installation timber flooring south africa timber wood

nswer

Wood floors can be installed with various qualities of sound-reducing underlay, which will reduce noise transmission.


wood floor supplier installation timber flooring south africa timber wood

uestion

Which rooms in the house should have wooden floors?

wood floor supplier installation timber flooring south africa timber wood

nswer

Wooden floors are suitable for every room in the house except the bathroom.


wood floor supplier installation timber flooring south africa timber wood

uestion

Are hardwood floors ecologically sound?

wood floor supplier installation timber flooring south africa timber wood

nswer

The vast majority of wood floors sold in Britain are made from European and American hardwoods, which are sustainable harvested. If you prefer a tropical hardwood, please check that the manufacturer of the floor you are considering has sourced their timber from an official sustainable-managed forest.


wood floor supplier installation timber flooring south africa timber wood

uestion

How do I go about choosing a wooden floor?

wood floor supplier installation timber flooring south africa timber wood

nswer

The choice can be bewildering. There are dozens of different timbers in different grades, colours and patterns. There are also different types of floor construction and finishes. Prices vary according to species and quality. Ideally, you won't choose simply by looking at a picture, come to the showroom and see large samples, this will give you the best chance of properly judging the character of the wood.


wood floor supplier installation timber flooring south africa timber wood

uestion

Which woods should I choose from?

wood floor supplier installation timber flooring south africa timber wood

nswer

The choice is vast and there are subtle variations of colour and texture even within the same species. A short list of woods that you should ideally consider before making your choice would include: Ash, Beech, Cherry, Kempas, Maple, Merbau, Oak, and Walnut.

Colours go from palest blonde (maple) to near black (wenge). As a rule of thumb, remember that the available colours approximate to the full range of human hair shades.

You should also look at different finishes. For example, if you choose oak, you could go for Smoked Oak, Brushed & Stained oak, White Oiled Oak, etc.


wood floor supplier installation timber flooring south africa timber wood

uestion

What are the different types of floor construction?

wood floor supplier installation timber flooring south africa timber wood

nswer

The choice is between Solid floors, which are timber through and through, and realwood laminate floors, which have a top layer of hardwood mounted on crosslaid softwood or on plywood.


wood floor supplier installation timber flooring south africa timber wood

uestion

What about stairs?

wood floor supplier installation timber flooring south africa timber wood

nswer

Staircases are no problem with treads and risers available to match your floor. The same noise-reduction principles apply to stairs as to upstairs rooms.


wood floor supplier installation timber flooring south africa timber wood

uestion

How do I make my rooms look larger?

wood floor supplier installation timber flooring south africa timber wood

nswer

A wood floor will always make a room look larger. Strip patterns are recommended for smaller rooms. Plank and Herringbone or Basket weave patterns give a room scale and can be very impressive as the floor becomes like a work of art in itself.


wood floor supplier installation timber flooring south africa timber wood

uestion

Which is the most popular timber?

wood floor supplier installation timber flooring south africa timber wood

nswer

It depends on the property. With contemporary houses the most popular species is oak followed by beech and maple. However more and more demand seems to be developing for species like walnut, Merbau and cherry.


wood floor supplier installation timber flooring south africa timber wood

uestion

Will my wood floor change colour after it is laid?

wood floor supplier installation timber flooring south africa timber wood

nswer

Most woods will darken as they age; becoming deeper and richer as they react to daylight. There may also be contrasting reverse-blushes of lighter wood due to naturally occurring white minerals. The effect can be very lovely. The extent of the contrast will be determined by the grade of floor chosen, with rustic floors developing the greatest contrast.


wood floor supplier, wood floor installation, timber flooring, south africa

uestion

Can I still have under floor heating with a wood floor?

wood floor supplier, wood floor installation, timber flooring, south africa

nswer

The answer is yes, but if a room has under floor heating, it is doubly important that it be properly installed to allow for expansion and contraction. We are able to supply manufacturers' technical specifications regarding underfloor heating.


wood floor supplier, wood floor installation, timber flooring, south africa

uestion

How do I maintain my wood floor?

wood floor supplier, wood floor installation, timber flooring, south africa

nswer

With all wood floors it's just a simple question of running a damp mop over them as part of your normal house cleaning routine.
We sell non solvent based cleaners and polishes to maintain your lacquered floor.


wood floor supplier, wood floor installation, timber flooring, south africa

uestion

What about oiled floors?

wood floor supplier, wood floor installation, timber flooring, south africa

nswer

Oiled floors will need to be oiled, about approx twice a year, depending on the wear it recieves.
To oil a floor, you just wipe it lightly with the oil supplied. As mentioned earlier, please make sure this is a non-chemical oil. Natural wood oils are healthier for the floor and for you. Many wood oils have a natural antibacterial action, as well as smelling nice.


wood floor supplier, wood floor installation, timber flooring, south africa

uestion

When will my lacquered floor need attention?

wood floor supplier, wood floor installation, timber flooring, south africa

nswer

It depends on the amount of wear it gets. With normal wear a laquered floor floor should maintain its brilliant gloss for several years. All hardwood floors, including veneered floors, have sufficient thickness of real wood to permit re-sanding and re-lacquering several times in the lifetime of the floor. It will probably outlast you.


wood floor supplier, wood floor installation, timber flooring, south africa

uestion

How do I repair a scratch?

wood floor supplier, wood floor installation, timber flooring, south africa

nswer

With an oiled floor, just take a bit of sandpaper and gently rub away the scratch until it has disappeared. Then apply oil and allow it to sink in. Buff it gently. That's all.

A lacquered floor will need to be completely sanded and relacquered as it cannot be done in small patches.

Laminate floors are not real wood floors, but plastic printed with an image of wood. Once scratched they cannot be repaired.

These are just some of the questions we get asked on a daily basis – if you have any others please feel free to contact us

 
Tel: +27 12 657 0638          Fax: +27 12 657 0638          E-mail:  

 

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